Last Updated: July 14, 2026

BTD Freight (“BTD Freight,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, submit an inquiry, request a quotation, communicate with us, or use our freight forwarding, warehousing, fulfillment, customs clearance, or logistics-related services.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone or WhatsApp number
• Company name
• Job title
• Pickup location
• Destination country or region
• Cargo type, weight, volume, quantity, and product information
• Preferred shipping method
• Customs clearance and delivery requirements
• Information contained in your inquiry, quotation request, or message
• Any other information you choose to provide

When you visit our website, we may also automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on the website
• Approximate location derived from your IP address
• Website interaction and usage information
• Cookie identifiers and similar technical data

2. How We Collect Information

We may collect information through:

• Website inquiry forms
• Quotation request forms
• Email communications
• Telephone or WhatsApp communications
• Cookies and similar technologies
• Website analytics tools
• Communications with our employees, agents, warehouses, carriers, and logistics partners

3. How We Use Your Information

We may use your information to:

• Respond to your inquiries
• Prepare freight quotations
• Recommend suitable shipping routes and transportation methods
• Arrange air, sea, rail, FBA, warehousing, customs clearance, and delivery services
• Verify cargo and shipment information
• Communicate shipment updates
• Schedule warehouse or fulfillment-center deliveries
• Provide customer support
• Process contracts, invoices, and payments
• Maintain shipment and transaction records
• Improve our website, services, and customer experience
• Monitor website performance and security
• Detect fraud, misuse, or unlawful activity
• Meet customs, transportation, accounting, tax, insurance, and legal requirements
• Protect our rights and the rights of our customers and partners
• Send service or marketing communications where permitted by applicable law

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

4. Legal Basis for Processing

Depending on your location and applicable law, we may process personal information based on:

• Your consent
• Your request for information or a quotation
• The performance of a contract
• Steps taken before entering into a contract
• Compliance with legal or regulatory requirements
• Our legitimate business interests, including service improvement, fraud prevention, customer support, and website security
• The protection of legal rights or the safety of relevant parties

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect processing that occurred before the withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, web beacons, and similar technologies.

These technologies may be used to:

• Enable essential website functions
• Remember visitor preferences
• Protect website security
• Measure website traffic
• Understand how visitors use the website
• Improve website content and performance
• Support analytics or marketing activities where enabled

Strictly necessary cookies may be used without consent where permitted by law.

Analytics, advertising, and other non-essential cookies will be used only after consent where required. You may accept, reject, or manage non-essential cookies through the website’s cookie settings or your browser settings.

Disabling certain cookies may affect the availability or performance of some website functions.

6. How We Share Information

We may share personal information with third parties where reasonably necessary to provide requested services, including:

• Shipping lines
• Airlines
• Railway operators
• Freight forwarders
• Logistics agents
• Trucking and delivery companies
• Warehouses and fulfillment centers
• Amazon FBA-related service providers
• Customs brokers
• Customs and regulatory authorities
• Port, airport, railway, and terminal operators
• Insurance providers
• Payment, accounting, and invoicing providers
• Website hosting and IT service providers
• Email and communication service providers
• Analytics and website security providers
• Legal, accounting, and professional advisers
• Government, judicial, customs, or regulatory authorities
• Other business partners involved in providing the requested logistics service

These parties may only receive information reasonably necessary for the relevant service, operational, legal, or business purpose.

We may also disclose information where necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Enforce contracts or agreements
• Investigate fraud or security incidents
• Protect the safety and rights of our company, customers, employees, and partners
• Establish, exercise, or defend legal claims

7. International Data Transfers

We provide international logistics services and work with carriers, customs brokers, warehouses, fulfillment centers, agents, and service providers in different countries.

Your personal information may therefore be transferred to, stored in, or processed in a country outside your country or region of residence.

Where required by applicable law, we will take appropriate steps to protect internationally transferred information, including the use of contractual protections, consent, security measures, or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of your inquiry
• Whether a quotation results in a business relationship
• The duration of an active shipment or logistics service
• Contractual requirements
• Customs and transportation requirements
• Accounting, tax, insurance, or legal obligations
• The need to resolve disputes
• Fraud prevention and website security requirements

Inquiry information that does not result in a business relationship may be deleted or anonymized when it is no longer reasonably required.

Shipment, customs, contractual, accounting, and transaction records may be retained for longer periods where required by applicable law or legitimate business needs.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Unauthorized disclosure
• Destruction

However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Please do not submit passwords, bank login credentials, unnecessary identity documents, or highly sensitive personal information through ordinary website forms or unsecured email.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Know whether we process your personal information
• Request access to your personal information
• Request a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent
• Object to certain processing activities
• Request restriction of processing
• Request data portability where applicable
• Opt out of certain marketing communications
• Opt out of certain sales or sharing of personal information where applicable
• Submit a complaint to an appropriate data protection authority
• Exercise your privacy rights without unlawful discrimination

These rights may be subject to legal limitations. For example, we may be required to retain shipment, customs, transaction, contractual, accounting, or legal records.

To submit a privacy request, please contact us using the information provided in the “Contact Us” section below.

We may request reasonable information to verify your identity before responding to a request.

11. Sale of Personal Information

We do not sell personal information for monetary consideration.

Where analytics, advertising, or tracking activities may legally be treated as a “sale” or “sharing” of personal information in a particular jurisdiction, we will provide any notices and opt-out options required by applicable law.

12. Marketing Communications

Where permitted by applicable law, we may send information about:

• Logistics services
• Shipping routes
• Freight quotations
• Industry updates
• Company news
• Relevant business offers

You may stop receiving marketing communications at any time by:

• Using the unsubscribe option included in the communication
• Replying and requesting to unsubscribe
• Contacting us using the information below

Even after opting out of marketing communications, you may still receive necessary service messages relating to quotations, active shipments, contracts, invoices, payments, or customer support.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services, including:

• WhatsApp
• Social media platforms
• Carriers
• Payment providers
• Logistics partners
• Other external websites

We are not responsible for the content, security, or privacy practices of third-party websites or services.

We recommend reviewing the privacy policies of third parties before submitting personal information to them.

14. Children’s Privacy

Our website and logistics services are intended for business and commercial users and are not directed to children.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. We will review the matter and delete the information where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website
• Changes to our services
• Changes to the information we collect
• Changes to our service providers
• Changes to legal or regulatory requirements
• Improvements to our privacy and security practices

The updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

BTD Freight

Email: info@btdfreight.com
Alternative Email: summer@btdfreight.com
Phone / WhatsApp: +86 136 9170 6409

China Headquarters:
Building E, Yingbo Industrial Park
Fenjin Road, Longhua District
Shenzhen City, Guangdong Province
People’s Republic of China